This problem can be solved by first updating to the latest version of Ledger Live, updating the firmware of the Ledger device, and updating the app of the crypto-asset, for example, the BTC app on your Ledger device. Once everything is updated, clear the cache after the service has been restored
Fix Ledger Live Not Synchronizing Error
Simply make sure that your Ledger Live software is on it's latest version. If you're still using the Chrome extension of Ledger, we heavily suggest downloading Ledger Live for you to be updated with the latest apps and the latest features.
Ledger live not working